Our 30-Day Satisfaction Guarantee
We want you to be 100% confident in every Nutrition Geeks purchase. If for any reason you are not completely satisfied with your order, you can return any unopened, sealed product within 30 days of receipt for a prompt and full refund.
1. Statutory Cancellation Right (Consumer Contracts Regulations 2013)
Under the United Kingdom Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the legal right to cancel your contract within 14 calendar days starting from the day after you (or a third party designated by you) take physical possession of the goods.
To exercise your statutory right of cancellation, you must inform us of your decision by providing a clear statement by email to customerservices@nutritionsgeeks.co.
2. Step-by-Step Return Process
Email customerservices@nutritionsgeeks.co with your Order Number, item(s) to return, and the reason for the return.
Our UK customer care team will reply within 24 hours with return packaging guidance and the designated return warehouse address.
Package the items securely in their original pouch packaging and send via Royal Mail or a tracked courier. Please retain your proof of postage.
Once received and inspected by our warehouse team, your refund will be credited directly to your original payment method within 3–5 working days.
3. Eligibility Criteria for Returns
- Items must be in an unopened, intact, and resellable condition with the tamper-evident security seal unbroken for health, hygiene, and product safety reasons.
- Returns must be requested within 30 days of receiving your order.
- Unless the product arrived damaged or is defective, return postage costs are the responsibility of the customer.
4. Damaged, Faulty, or Incorrect Items
We take immense pride in our quality control, but if an item arrives damaged during transit or if you received an incorrect product, please let us know right away:
- Email customerservices@nutritionsgeeks.co within 7 days of delivery.
- Include your order reference number and clear photographs showing the damage or incorrect item.
- We will immediately dispatch a replacement via tracked delivery free of charge, or issue a full refund including return postage costs.
Have a Question Regarding Your Return?
Our UK customer care team is available Monday through Friday, 9:00 AM – 5:00 PM GMT to assist with any questions or order updates.
Email: customerservices@nutritionsgeeks.co
Company: Unicorn Brands Ltd (t/a Nutrition Geeks), Progress Park, Luton LU4 9UR, UK